Refund policy

North Passage – Returns and Refund Policy

This Returns and Refund Policy applies to purchases made via www.northpassageclothing.com and is operated by North Passage Clothing, 6 The Sidings, Whaley Bridge, High Peak, Derbyshire, SK23 7HE.
For all enquiries, contact us at hello@northpassageclothing.com

1. Overview

North Passage Clothing is committed to ensuring a transparent and compliant returns process in line with applicable UK consumer protection legislation, including the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

2. Your Right to Cancel (Distance Selling)

If you are purchasing as a consumer (not a business), you have the legal right to cancel your order within 14 days of receiving your goods, without giving any reason.

To exercise this right, you must notify us within the 14-day cancellation period by emailing hello@northpassageclothing.com

3. Returns Eligibility

To qualify for a return:

  • Items must be unused, unworn, and in original condition
  • All original packaging, tags, and labels must be intact
  • Items must be free from signs of wear, damage, or alteration

We reserve the right to reject returns that do not meet these conditions.

4. Returns Process

Once your return request is approved:

  • You must return the item(s) within 7 days of delivery
  • Returns must be sent using a tracked delivery service
  • Proof of postage is required for all returns
  • Customers are responsible for return shipping costs unless the item is faulty or incorrect

Please ensure that your return is securely packaged to prevent damage during transit.

5. Refunds

Once your returned item is received and inspected:

  • We will notify you of the approval or rejection of your refund
  • If approved, refunds will be processed to your original payment method within 7–10 working days
  • In certain cases, it may take additional time for your bank or payment provider to process the refund

6. Non-Refundable Items

The following items are generally non-refundable:

  • Items that have been worn, washed, or altered
  • Items returned outside of the specified return window
  • Items not in their original condition or missing components

This does not affect your statutory rights if the goods are faulty or misdescribed.

7. Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect:

  • Please contact us within 48 hours of delivery
  • Provide photographic evidence where possible
  • We will offer a replacement, repair, or full refund in accordance with your statutory rights

We will cover the cost of return shipping for faulty or incorrect items.

8. Exchanges

We do not offer direct exchanges. If you require a different size or item:

  • Return your original item for a refund (subject to eligibility)
  • Place a new order for the desired item

9. Return Address

All returns should be sent to:

North Passage Clothing Returns
6 The Sidings
Whaley Bridge
High Peak
Derbyshire
SK23 7HE
United Kingdom

10. Liability and Responsibility

North Passage is not responsible for:

  • Returns lost in transit without proof of postage
  • Delays caused by courier services
  • Items returned without prior notification

We strongly recommend retaining your proof of postage until your refund has been confirmed.

11. Contact Information

If you have any questions regarding returns or refunds, please contact:

12. Policy Updates

North Passage Clothing reserves the right to update or modify this policy at any time. Any changes will be posted on this page and take immediate effect upon publication.

Effective Date: 23.03.2026