Terms of service

North Passage – Terms of Service

These Terms of Service govern your use of www.northpassageclothing.com (the “Website”) and any purchases made from North Passage Clothing. By accessing or using this Website, you agree to be bound by these Terms.

North Passage Clothing is operated from:
6 The Sidings, Whaley Bridge, High Peak, Derbyshire, SK23 7HE, United Kingdom
Contact: hello@northpassage.com

1. Definitions

“We”, “Us”, “Our” – North Passage Clothing
“You”, “User”, “Customer” – Any individual accessing or purchasing from the Website
“Goods” – Products offered for sale on the Website
“Contract” – The legally binding agreement between you and North Passage

2. Acceptance of Terms

By using the Website or placing an order, you confirm that:

You are legally capable of entering into binding contracts under UK law
You are at least 18 years old or using the Website under the supervision of a parent or guardian
You agree to comply with these Terms

3. Orders and Contract Formation

All orders placed are subject to acceptance and availability
A contract is formed only when we confirm dispatch of your order
We reserve the right to refuse or cancel any order at our discretion
If an order is cancelled after payment, a full refund will be issued

4. Pricing and Payment

All prices are displayed in GBP (£) and include applicable VAT where required
We reserve the right to adjust pricing at any time without prior notice
Payment must be received in full before dispatch of goods
We accept major payment methods as displayed at checkout
In the event of pricing errors, we reserve the right to cancel orders and refund payments

5. Delivery

Delivery timeframes are estimates only and not guaranteed
Risk in the goods passes to you upon delivery
You are responsible for ensuring accurate delivery information is provided
We are not liable for delays caused by third-party carriers or circumstances beyond our control

6. Returns and Refunds

Returns are governed by our separate Returns and Refund Policy.

You have a statutory right to cancel within 14 days of receiving goods
Items must be returned within 7 days of delivery with proof of postage
Items must be returned in unused and original condition to qualify for a refund

7. Your Rights Under UK Law

Nothing in these Terms affects your statutory rights under:

Consumer Rights Act 2015
Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

You are entitled to goods that are:

Of satisfactory quality
Fit for purpose
As described

8. Product Information

We make every effort to ensure product descriptions, images, and specifications are accurate. However:

Minor variations may occur due to screen display or manufacturing processes
We do not guarantee that all information is error-free or complete

9. User Responsibilities

You agree:

Not to misuse the Website or attempt unauthorised access
Not to engage in fraudulent or unlawful activity
To provide accurate and truthful information when placing orders
Not to use the Website in a way that may impair its performance or security

10. Intellectual Property

All content on the Website, including but not limited to:

Logos
Branding
Product imagery
Text and design

is the intellectual property of North Passage or its licensors and is protected under UK and international copyright laws.

You may not reproduce, distribute, or commercially exploit any content without prior written consent.

11. Limitation of Liability

To the fullest extent permitted by law:

We shall not be liable for indirect, incidental, or consequential damages
Our total liability shall not exceed the value of the goods purchased
We do not exclude liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under UK law