Shipping policy

North Passage – Shipping Policy

This Shipping Policy applies to orders placed through www.northpassageclothing.com and is operated by North Passage Clothing, 6 The Sidings, Whaley Bridge, High Peak, Derbyshire, SK23 7HE, United Kingdom.
For enquiries, please contact hello@northpassageclothing.com

1. Overview

North Passage Clothing is committed to delivering your order efficiently and transparently, in accordance with UK consumer law and best practice standards.

2. Order Processing

  • Orders are processed upon confirmation of payment
  • Processing times may vary depending on order volume and product availability
  • Orders are typically processed within 1–3 working days

You will receive an order confirmation once your purchase has been successfully placed.

3. Delivery Timeframes

We operate within the following delivery framework:

  • Standard delivery timeframe: All orders will be delivered within 14 days from the date of order confirmation, in compliance with UK consumer regulations
  • Estimated delivery target: We will endeavour to deliver your order within 5–10 working days from dispatch, often it is 2-5 working days.

Please note that delivery estimates are not guaranteed and may be affected by factors beyond our control, including courier delays or unforeseen logistical issues.

4. Delivery Methods

  • Orders are shipped via trusted third-party courier services
  • Where available, tracked delivery options may be used to provide visibility on your order
  • Tracking information (if applicable) will be provided once your order has been dispatched

5. Shipping Costs

  • Shipping costs (if applicable) will be clearly displayed at checkout prior to order completion
  • Any promotional offers (such as free shipping) will be clearly communicated on the Website

6. Delivery Address

  • It is your responsibility to provide accurate and complete delivery information at checkout
  • North Passage Clothing is not liable for delays or failed deliveries resulting from incorrect or incomplete address details
  • If a delivery is returned due to an incorrect address, additional shipping charges may apply for re-delivery

7. Failed Deliveries

If delivery is unsuccessful:

  • The courier may attempt re-delivery or return the parcel to us
  • You may be required to pay additional delivery fees for re-shipment
  • It is your responsibility to ensure someone is available to accept delivery where required

8. Delays and External Factors

While we aim to deliver within the stated timeframes:

  • Delays may occur due to factors beyond our control, including courier disruptions, adverse weather, or supply chain issues
  • We will notify you of any significant delays where possible
  • We are not liable for delays caused by third-party logistics providers

9. Risk and Responsibility

  • Risk in the goods passes to you upon delivery
  • Once delivery has been completed, North Passage Clothing is no longer responsible for loss, theft, or damage to the goods
  • We recommend inspecting your delivery upon receipt and reporting any issues promptly

10. International Shipping

  • At present, North Passage primarily services UK customers
  • If international shipping is made available, additional charges, customs duties, and import taxes may apply
  • Any such charges are the responsibility of the customer

11. Contact Information

For any shipping-related queries or concerns, please contact:

12. Policy Updates

North Passage Clothing reserves the right to update or amend this Shipping Policy at any time. Updates will be published on this page and take immediate effect upon posting.

Effective Date: 23.03.2026